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What are our clients looking for?
• They rely on the success of a few core teams to lead and change their business.
• Interpersonal conflicts are causing one (or more) of those teams to break down, or to perform far less productively than they should.
• The team is aware it is dysfunctional, but seems locked in a cycle of sterile argument and disrespectful attitudes. A couple of antagonists may take the lead, but the issues that divide the room go well beyond them.
• Behavior outside the meeting room adds to the distrust, and undercuts conclusions seemingly agreed to inside the room.
What do we offer?
We lead the team through an intensive process that surfaces and resolves key differences felt within the group. We create a safe environment where individuals can voice the reasons for their distrust, and tackle conflicts with others, backed by the wider team's contribution to any solution. Under our guidance, the team learns to listen, to understand the truth in each other's positions, and when disagreeing, to do so productively and respectfully. Long standing issues (overt or hidden) get raised, thrashed out, and resolved. The team's working climate and its skill in tackling differences both improve..
What distinguishes our approach?
We begin with a profound respect for the individuals - many of whom may be effective outside the team, or strong contributors to other teams. We never take sides: the team depends on our active neutrality for its success. We always give each individual an ability to step back; this gives them the comfort they need to take risks. We make sure each time that the wider team accepts responsibility for its part in any conflict resolution by the individuals..
How do we set you up for success?
• We draw on the personal stories of team members, who often recall being on far more productive teams, and are keen to return to that experience.
• We help you make more effective team decisions, decisions that stay decided, decisions that all participants can support, decisions that go with the majority, while making use of the minority's insight..
• We coach the team to apply the same team skills and insights to the rest of its work, and to build the trust on which its progress - on all fronts - depends.
Would You like to Find Out More?
Please contact us and we'll give you more details.
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